DAVENPORT, Iowa — A global technology outage caused major disruptions across industries ranging from hospitals to banks to airlines, leaving millions either stranded or unable to work.
The outage has been traced back to a cybersecurity company called CrowdStrike, which provides anti-cyberattack services to Microsoft and other large companies.
Those outages were seen here in the Quad Cities as well, with multiple organizations, businesses and governments reporting issues Friday.
Here's a look at how the outage impacted local and state entities. It's worth noting that most are reporting nearly, if not all services have been restored.
Quad Cities International Airport
Business at the Quad Cities International Airport is starting to return to normal after the widespread technology issues caused several delays and cancellations. An airport spokesperson said QCIA was relying on the airlines when it came to issues created by the outage.
A number of flights are starting to come in, with just a few delays still lingering. News 8 stopped by and did not see many people sitting and waiting.
State of Iowa
Iowa Gov. Kim Reynolds announced on Friday that some state government systems and employee devices were impacted by the global outage, adding that the state uses CrowdStrike for malware and virus protection.
Later in the afternoon, Reynolds' office provided an update that all of "Iowa’s critical IT systems have been restored and services to Iowans have resumed as normal," according to a press release.
The Iowa Department of Management’s Division of Information Technology operates a 24/7 security operations center, a release from the governor said. Around 12:30 a.m. Friday, the security center identified the CrowdStrike error and implemented a temporary fix at 1:04 a.m. Around 1:30 a.m., a formal fix from CrowdStrike was issued.
Reynolds says "the quick action by the security team limited the initial impact of the outage to approximately 1,400 servers and 3,300 workstations, or less than 20 percent of all devices across executive branch departments."
“I want to thank the Department of Management’s Division of Information Technology and its security operations center for their near immediate response when the outage occurred in the middle of the night,” Reynolds went on to say in a press release. “Iowa is fortunate to have robust cybersecurity capabilities. Today is a great example of the importance of investing in services that protect state infrastructure and improve service to Iowans.”
As of Friday afternoon, state IT staff are continuing to restore devices used by state employees. That work is expected to be completed over the weekend.
State of Illinois
Rock Island County Sheriff's Office
From RICO Sheriff Darren Hart: As for the Sheriff’s Office, we do in fact use CrowdStrike for our cybersecurity needs. Shortly after midnight, our 911 Dispatch Center started experiencing call handling issues. Dispatching software and the ability to receive 911 calls was initially impacted. Back-up systems we utilized to minimize this impact. Nearly all services have been restored at this point with the exception of a couple non-emergency phone lines.
Rock Island Police Department
City of Rock Island
Rock Island Public Library
University of Iowa Health Care
University of Iowa Health Care is minimally affected by the outage and continues to actively monitor the situation.
Genesis Health System
Patient safety and access to care is a top priority for Genesis. While many of the applications impacted by the CrowdStrike issue have been restored, we continue to work diligently towards complete resolution for our system. This is a vendor-related situation and not a cybersecurity issue, and Genesis has maintained patient safety through our response to these challenges.
UnityPoint Health
UnityPoint Health has experienced some technology disruptions due to global IT system outages. Our facilities are open as this is not impacting our ability to provide safe patient care.
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