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Here's how the global tech outage impacted systems in the Quad Cities region

A global tech outage traced to CrowdStrike caused major disruptions across industries ranging from hospitals to banks to airlines.

DAVENPORT, Iowa — A global technology outage caused major disruptions across industries ranging from hospitals to banks to airlines, leaving millions either stranded or unable to work. 

The outage has been traced back to a cybersecurity company called CrowdStrike, which provides anti-cyberattack services to Microsoft and other large companies. 

RELATED: What is CrowdStrike? Cybersecurity company at center of global IT outage

Those outages were seen here in the Quad Cities as well, with multiple organizations, businesses and governments reporting issues Friday. 

Here's a look at how the outage impacted local and state entities. It's worth noting that most are reporting nearly, if not all services have been restored.

Quad Cities International Airport

Business at the Quad Cities International Airport is starting to return to normal after the widespread technology issues caused several delays and cancellations. An airport spokesperson said QCIA was relying on the airlines when it came to issues created by the outage. 

A number of flights are starting to come in, with just a few delays still lingering. News 8 stopped by and did not see many people sitting and waiting. 

Airlines are working to resume normal operations, but delays and cancellations may continue. Please check your airline’s...

Posted by Quad Cities International Airport - MLI on Friday, July 19, 2024


State of Iowa

Iowa Gov. Kim Reynolds announced on Friday that some state government systems and employee devices were impacted by the global outage, adding that the state uses CrowdStrike for malware and virus protection.  

Later in the afternoon, Reynolds' office provided an update that all of "Iowa’s critical IT systems have been restored and services to Iowans have resumed as normal," according to a press release. 

The Iowa Department of Management’s Division of Information Technology operates a 24/7 security operations center, a release from the governor said. Around 12:30 a.m. Friday, the security center identified the CrowdStrike error and implemented a temporary fix at 1:04 a.m. Around 1:30 a.m., a formal fix from CrowdStrike was issued. 

Reynolds says "the quick action by the security team limited the initial impact of the outage to approximately 1,400 servers and 3,300 workstations, or less than 20 percent of all devices across executive branch departments."

“I want to thank the Department of Management’s Division of Information Technology and its security operations center for their near immediate response when the outage occurred in the middle of the night,” Reynolds went on to say in a press release. “Iowa is fortunate to have robust cybersecurity capabilities. Today is a great example of the importance of investing in services that protect state infrastructure and improve service to Iowans.” 

As of Friday afternoon, state IT staff are continuing to restore devices used by state employees. That work is expected to be completed over the weekend. 

State of Illinois

Rock Island County Sheriff's Office

From RICO Sheriff Darren Hart: As for the Sheriff’s Office, we do in fact use CrowdStrike for our cybersecurity needs. Shortly after midnight, our 911 Dispatch Center started experiencing call handling issues. Dispatching software and the ability to receive 911 calls was initially impacted. Back-up systems we utilized to minimize this impact. Nearly all services have been restored at this point with the exception of a couple non-emergency phone lines.

Rock Island Police Department

Despite the Chief wandering the halls of the station describing it as being like "Little House on the Prairie" or "the...

Posted by Rock Island Police Department on Friday, July 19, 2024

City of Rock Island

🔊 As you may be aware, a significant computer/software outage has affected major industries around the globe to include...

Posted by City of Rock Island Government on Friday, July 19, 2024

Rock Island Public Library

12:55 pm: Update, public PCs back up at most locations, and there is WiFi, but some connections may still be iffy. We ...

Posted by Rock Island Public Library on Friday, July 19, 2024

University of Iowa Health Care

University of Iowa Health Care is minimally affected by the outage and continues to actively monitor the situation.

Genesis Health System

Patient safety and access to care is a top priority for Genesis. While many of the applications impacted by the CrowdStrike issue have been restored, we continue to work diligently towards complete resolution for our system. This is a vendor-related situation and not a cybersecurity issue, and Genesis has maintained patient safety through our response to these challenges.

UnityPoint Health

UnityPoint Health has experienced some technology disruptions due to global IT system outages. Our facilities are open as this is not impacting our ability to provide safe patient care.

  

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