AVON, Ind. — Getting a frozen screen is getting old.
Katie Reeder said she has been looking at it since January 2024 when she first began attempting to submit her Free Application for Federal Student Aid.
"I tried to create one [an account] on my iPad, my phone, my laptop, my school's laptop," Katie explained.
After countless calls to the Federal Student Aid Information Center, Reeder's mom Laura stepped in to help.
Finally, an agent told them that there were two accounts in Katie's name, but that they could not delete the duplicate account.
So they mailed in a physical FAFSA.
Still, nothing.
"They've had it since February 23 and it's like, what else do we need to do?" Laura asked.
Because Purdue University does not have her financial data, the Reeders are looking at full price tuition.
Laura said a Purdue employee suggested she setup a payment plan and make payments as needed.
"Then hopefully by that time, the FAFSA would go through, and then we could issue an appeal to get our money back," Laura said
And the Reeders expect the money back.
When they used Purdue's net price calculator, Katie's results are in the negative dollars. That means she is guaranteed federal aid including a Pell Grant.
"We've got a little bit [of money] saved, you know, to get her started," Laura said. "Hopefully, this will get resolved."
Purdue said less than 1,000 students are still waiting for their FAFSA data.
Issues with FAFSA began in January.
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The Department of Education revamped the form causing hold-ups and glitches for families applying.
The Department of Education told us they will help Katie "access her correct StudentAid.gov account and delete any other duplicate accounts" — citing it was likely security protocols preventing the online submission.
They added that colleges also have the flexibility to work with students.
Flexibility, they said, "includes having discretion to waive the date tuition and fees are due, offering affordable payment plans, and offering institutional aid until a student’s federal student aid is available."
UPDATE: The Reeders say as of Aug. 26, Katie received her financial aid offer letter and all issues are resolved.