Feds say moving companies ripped off customers, held onto belongings

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

CINCINNATI, Ohio (WGN) —  Illinois is among the states where the FBI charged 12 people with conspiring in a racketeering enterprise “to defraud individuals through their moving companies located throughout the United States".

The government says the moving companies also have links to cases in Florida, Ohio, Maryland, North Carolina, Texas, California, Connecticut, Colorado and Missouri.

More than 900 victims have been identified.

The government says the moving companies would offer a low binding estimate for the moving work, then once the items were loaded on a truck, they would demand more money.

In some cases, the group would threaten to auction off the victim’s belongs, if they didn’t pay.  Sometimes, the belongings were never delivered.

“Under federal regulations, in a binding estimate a customer and the motor carrier must both agree in writing to a charge for services prior to the start of any work. When an estimate is binding, USDOT prevents interstate carriers from raising the price of the move after loading customers’ items,” according to the release.

The group operated at least 14 companies under these names:

  • First National Moving and Storage
  • Flagship Van Lines
  • Independent Van Lines
  • JBR Underground
  • National Relocation Van Lines
  • National Relocation Solutions
  • Presidential Moving Services
  • Public Moving and Storage
  • Public Moving Services
  • Smart Relocation Solutions
  • Trident Auto Shipping
  • Unified Van Lines
  • United National Moving and Storage
  • US Relocation Systems

Investigators said the scheme happened hundreds of times between April 2013 and July 2018.

If you believe you are a victim of this fraudulent activity, you can call the Victim Hotline at 1-800-424-9071 or email hotline@oig.dot.gov.

Notice: you are using an outdated browser. Microsoft does not recommend using IE as your default browser. Some features on this website, like video and images, might not work properly. For the best experience, please upgrade your browser.