After years of reporting delivery problems, a Kansas City woman says she got action when she took complaints about her mailman to Facebook.
Susan Howard Perry said she had issues for several years with letters being destroyed, certified mail not being delivered, and packages left on the ground near the street by the postal service, according to our sister station WDAF.
“He would put the mail in, and then shove the package in, which would just tear up all the mail,” she said. “That’s all I did was spend my time filing complaints, and nothing got resolved.”
So, when he knew she had an expensive book coming in the mail, she decided to record video of the delivery. She captured shots of her mailman throwing that expensive book on the ground.
Then she posted the video to Facebook. She was happy to get some support, but she didn’t realize the post office manager was also paying attention.
Susan said the new manager of her local post office showed up at her door, explaining that his boss had seen the video, and that he was there to apologize.
The U.S. Postal Service also released a statement about the incident:
“The Postal Service condemns, in the strongest possible sense, the actions of any employee who mishandles mail or packages. An investigation into the incident is underway and if this video is accurate, then the behavior on the part of the employee shown in the video is not only unacceptable to the Postal Service, it threatens to tarnish the reputation and high level of trust that the vast majority of our employees work so hard to uphold. We have reached out to the customer to apologize and want to assure the public that we take such incidents seriously and are taking all appropriate steps to address it and ensure it does not happen again.”