Furniture delivery feud on Facebook sparks refund promise

A Davenport woman says “buyer beware” when it comes to the liquidation sale at American TV and Appliance after she videotaped her showdown with a furniture delivery man to prove her point.

“They were the completely wrong chairs. I ordered a pub table, counter-height, and the chairs were standard.  So, not only were they not the right chairs, I couldn’t even use them,” said Sarah Cross about her recent purchase from American in Davenport.

The company announced in February all of its stores would be closing by the end of April.

Cross started taking video of the delivery man, after he adamantly refused to take the pieces back and told her, “It’s not my fault.”

“I demanded that he take the furniture out of my home, and he said he didn’t have the room on his truck. I’m like, ‘You just took it off your truck, you obviously have room to put it back on your truck,’” she said.

The next day, Cross says, she tried to at least assemble the dining room table but “it was all busted up, the two pieces wouldn’t fit together,” she said. “Enough is enough.”

She says she posted the video of the delivery man on Facebook, and the mother of a manager at American took notice.  Although Cross wound up loading the items into her own truck, she has been told she will at least be getting a refund, in spite of the close-out sale’s “no return” policy.

“If I hadn’t taken the video, who knows what would have happened?” she said. “I’m like, ‘Nobody’s ever going to believe me unless I videotape this.’”

Still, in light of the store closing, and the fact that “it wasn’t what i bought, it was broken, and they refused to take it out of my home,” Cross says “buyer beware.”

“I have not seen the refund in my bank account yet, but they say they have issued a refund.”