UPS leaves delivery in trash can – on trash day

delivery in trash can

A Missouri woman says she was devastated when she discovered a gift she ordered for her daughter had been left in an outdoor trash can on trash day.

Tracy Sole, of Barnhart, Missouri, says she found a notice in her mailbox indicating a the UPS delivery person left a package in her outdoor trash can.

“So, I opened the trash can and look in and all that’s left were two frozen cups,” Sole said. “My package had been picked up by the trash man.”

It wasn’t just any old package.  Sole says it was an Android tablet she planned to give to her daughter.

“I was crying all night last night,” Sole said. “I mean, I saved for months to get that for my daughter, and then for them to just throw it in the trash…”

Sole said she understands why a delivery person would not want to go down an icy driveway, but she feels a trash can is not the right place to leave a package.

Drivers are trained to leave packages out of sight and away from locations where bad weather could affect them.  For an additional fee, UPS also offers a service that would require a signature at delivery.

Sole says UPS told her to contact the company from which she ordered the tablet.  That company reportedly told her they could send her a new tablet but they could not guarantee delivery by Christmas.

7 comments

  • Jess Ferrel

    UPS recently left my brand new LG tv with my neighbors because they were outside when he delivered….I was shocked!

  • dave

    I think it should be either UPS or the drivers responsibility to pay for a new tablet. I would say the driver was negligent/irresponsible for placing it in the trash container so he should be responsible to replace it!

  • Ronda

    I thought UPS is insured up to a certain point and THEY should be responsible for it that’s just plain and simple or the company would have some type of coverage just in case damage or loss but either way UPS should pay for this and make it right. Just really sad a garbage can wow.

  • Luke

    “Drivers are trained to leave packages out of sight and away from locations where bad weather could affect them. For an additional fee, UPS also offers a service that would require a signature at delivery.” So, for a fee, they will be able to tell the difference between a trash can and the porch? For a fee, they will ensure that you get your package?

  • Catherine Finkeldey

    I realize that there are some people that are not conscientious.
    I must say that I have always been fortunate to have the best UPS delivery personnel. I prefer UPS to FED EX and USPS (don’t even want to get into USPS!) Thank You to my UPS Driver. He is the BEST!

  • Mindy

    Boy that’s the problem with people now a days….sue happy :( 1st of all you couldn’t ‘guarantee” Anything Lillian when it comes to small claims court, and that is sadly a very poor attitude to have. No where in the article did it say that UPS refused to make good here, no where. And I’m sure that they did as I deal with them daily. sheesh

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