Self-service check-in offered at three QC-area hospitals

Some patients at three local hospitals can now check themselves in for scheduled appointments.

Touch-screen kiosks for patient check-in went live Wednesday, May 22, 2013 at Trinity locations in Bettendorf and Rock Island; and they went live Thursday, May 23 at Trinity’s Moline campus.

The kiosks allow pre-registered patients to verify and update their personal and insurance information, scan driver’s license and insurance cards and to electronically sign consent forms.  Privacy is protected because the screens cannot be seen except by someone standing directly in front of them.

Trinity representatives say the kiosk screens are also antimicrobial.

The self-service check-in kiosks are expected to decrease time patients spend waiting at the greeter’s station and in the lobby.  They also allow registration staff to focus on customer service instead of the transaction services handled with the kiosks.   No staff changes were expected because of the new kiosks.

In the future, patients will also be able to use the kiosks to make account payments.

Using the self-service kiosk is optional, and Trinity will continue to make staff available to answer questions and offer traditional patient check-in.

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