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U.S. Cellular and Mediacom service down

Posted on: 6:43 pm, May 15, 2013, by , updated on: 09:48pm, May 15, 2013

cell phone

Updated at 9:47 p.m., Wednesday, May 15- On U.S. Cellular’s Facebook page, customers were saying they were regaining service around 9:30 p.m.

Original story published at 6:43 p.m., Wednesday, May 15- U.S. Cellular and Mediacom customers were reporting their services not working on Wednesday evening.

According to a spokesperson from the U.S. Cellular retail store in Moline, Illinois, a fiber optic cable has been cut, affecting phone service.

Mediacom Cable said customers in Waterloo, Dubuque, and Iowa City, Iowa and Lena, Illinois and surrounding areas may be experiencing trouble with their services. The estimated time of repair is 1 a.m.

U.S. Cellular said their service loss is Quad City wide and customers are saying that the Wi-Fi on their phone is working. The cell company said they are unsure when their service will be working again, but engineers are working to fix the issue. As of Wednesday evening, there is no confirmed repair time.