Ameren offers special repayment plan for customers who fall behind

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

Ameren Illinois customers with past-due accounts have until the end of March work out a repayment plan that starts with ten percent of their overdue balance.

The company’s usual policy requires a down payment of 25% of the past due amount before being allowed to make monthly payments on the rest.

“From now until March 31, eligible customers can pay 10 percent of their outstanding balance and then the remaining amount in monthly installments,” said Ameren Illinois Customer Service assistant manager Marianne Luna.

Beginning April 1, monthly payment plans on past-due balances will require a 25% down payment.  In addition, customers who don’t establish a payment plan agreement by April 1 could face service disconnection.

Other bill payment assistance is available through the Low Income Home Energy Assistance Program (LIHEAP) at 1-877-411-9276.   Warm Neighbors Cool Friends also offers help on their website at

Ameren Illinois customers can establish the repayment plan by calling Ameren Illinois Customer Service at 1-800-755-5000.